Notes from the Consultant’s Jungle

One of the contrarian voices in enterprise use of Web 2.0 technologies has often been doubt of the value of the “Wisdom of Crowds.”  That is, an apprehension that the input from widespread collaboration may have only marginal value toward the development of the product or initiative, or even worse- will be a waste of [...]

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I’ve spoken often about the promise of Web 2.0 technologies for the enterprise (and society in general) and the potential of rich collaboration that these technologies facilitate.  Recently, I’ve been working on a concept that applies a social networking layer on top of ITIL processes.  Let me elaborate on that a bit.

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In a recent interview with CIO Insight, Kenneth Brill of the Uptime Institute posits that the growth of demand for data processing is likely to cause enterprises to repeat data center construction projects every four to eight years. What?! Do it again?

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When crafting Business Continuity and Disaster Recovery Plans (BCP, DRP), the roles and capabilities of local Public Safety organizations (Police, Fire Department, Ambulance, et. al.) play an important role.  In working with a Client on their DR plan, and following the post mortem of the recent disruption of The Planet’s data center in Houston, TX, [...]

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I’ve written before about how the various aspects of our lives drive us to use multiple online personas, and that this is a shortcoming of social networking sites today. What I’m referring to here is that we all wear multiple “skins,” and to represent these personas online one needs separate profiles on separate social networking [...]

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