Notes from the Consultant’s Jungle

I’ve spoken often about the promise of Web 2.0 technologies for the enterprise (and society in general) and the potential of rich collaboration that these technologies facilitate.  Recently, I’ve been working on a concept that applies a social networking layer on top of ITIL processes.  Let me elaborate on that a bit.

[Read more →]

We’ve become fairly comfortable with the structure of our IT organizations, but new trends in technology product development are increasingly challenging these traditional models.
In the traditional (i.e., over the past 10 years or so) IT organization we have roughly aligned the organizational chart with a logical stack corresponding to our data processing footprint. We [...]

[Read more →]