Notes from the Consultant’s Jungle

One of the contrarian voices in enterprise use of Web 2.0 technologies has often been doubt of the value of the “Wisdom of Crowds.”  That is, an apprehension that the input from widespread collaboration may have only marginal value toward the development of the product or initiative, or even worse- will be a waste of [...]

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I’ve spoken often about the promise of Web 2.0 technologies for the enterprise (and society in general) and the potential of rich collaboration that these technologies facilitate.  Recently, I’ve been working on a concept that applies a social networking layer on top of ITIL processes.  Let me elaborate on that a bit.

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I’ve written before about how the various aspects of our lives drive us to use multiple online personas, and that this is a shortcoming of social networking sites today. What I’m referring to here is that we all wear multiple “skins,” and to represent these personas online one needs separate profiles on separate social networking [...]

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In many discussions about Web 2.0 technologies’ role in the enterprise, it’s interesting to me to notice the skeptical voice and contrarian opinion. These are valuable points of view, and essential for one to properly vet the application of the technology in terms of value delivered to the Business.
Many times, the contrarian voice represents the [...]

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As I’ve mentioned numerous times before, Web 2.0 technologies are of great interest to me because of the potential I see to amplify communication, collaboration and business processes in general. I’ve been working on the creation of a social layer on top of ITIL service management right now, and almost daily I’m seeing other [...]

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I have a strong interest in Social Networking Sites because I see enormous potential for positive change and productive collaboration across all dimensions of the social grid. I just wish I didn’t have to use so darn many of them at the same time.
If you’re a participant (or a “joiner,” to use the vernacular of [...]

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This comes by way of Espen Anderson’s blog: http://www.espen.com/archives/2008/03/email_vs_wiki.html  and (From Chris Rasmussen via Anthony Williams.

Per my earlier posts on email technology’s fit for today’s business processes, I think this diagram presents a very clear argument on its own.
 
 

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I am firmly in the camp that sees email as an outdated technology, and one for which the utility for current day business processes is waning at best.  I have seen commentary from the Web 2.0 community saying similar things, but I decided to send an unsolicited query out into cyberspace to see how broadly [...]

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I lead into this discussion using the well known adage that says, “Which came first- The chicken or the egg?”  Granted, it’s a bit trite, but many a glass of wine has been tossed back over discussions about cause, effect, cause.
Recent developments in physics are re-confirming what has been told by ancient metaphysics for millennia.  [...]

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One day, while updating my myriad of profiles on the Electronic Social Networking sites that I use, I stepped back and recognized what an odd problem this is that I have to manage content on several different sites just because I use different ESNs for different purposes.  Since I’m one person that lives in several [...]

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